Return Policy

Returns

• Medicines and healthcare products cannot be returned once dispatched unless faulty or incorrect
• If your item arrives damaged or incorrect, contact us within 48 hours of delivery
• Proof of purchase required
• Refunds processed once the issue is confirmed

Exchanges

We accept exchanges for faulty or incorrect items only. Contact us within 48 hours of delivery and we will arrange a replacement.

How to Contact Us

Email admin@rootspharmacy.co.uk with your order number and a description of the issue. For damaged items, please include photos.

For full details on refunds, see our Returns & Refunds page.