Privacy Policy

Roots Pharmacy is committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, and safeguard your information.

What We Collect

We collect personal information you provide during account creation, consultations, and purchases. This includes your name, email, address, date of birth, medical history (for consultations), and payment information.

Medical Data

Consultation data is treated as special category data under UK GDPR. It is stored securely, accessible only to authorised clinical staff, and never shared with third parties for marketing purposes.

How We Use Your Data

Your data is used to provide our services: processing orders, conducting clinical consultations, communicating about your orders and account, and complying with legal and regulatory obligations.

Analytics and Site Improvement

We use analytics tools to understand how visitors use our website so we can improve it. On our public information pages (such as the homepage, treatment and product pages), we may record anonymised sessions showing how pages are scrolled and clicked. Anything you type is masked and never recorded. We never record your consultation, account, basket or checkout pages, and analytics never include your medical information.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Contact us at admin@rootspharmacy.co.uk to exercise these rights.